Products & Pricing
Placing Your Order
Shipping & Delivery
Do you offer a warranty?
We only select the finest manufacturers with top reputations for quality assurance. Most products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year limited warranty against defects.
Will my item look exactly like the picture?
We makes every effort to provide the high quality images possible, and measurements to assist you in selecting your furniture from the comfort of your home. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees. we strongly recommend ordering free sample swatches if you have any questions or concerns about your color selection.
Will the furniture require assembly?
Most items come with White-Glove In-Home Delivery & Setup, unless the product specifically states otherwise. Please email or call us if you want to check on a specific item.
Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Add to Cart" button next to the item you wish to order. Our secure server will protect and scramble all of your credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
Can I order by phone or fax?
Absolutely! Our customer care representatives are available Monday-Friday, 9:30 am to 9:30PM EST to assist you. You may also fax your order 24 hours a day.
How can I pay for my order?
We accepts Discover, Visa, MasterCard, and American Express. Your credit card will be charged within 2 days of placing your order. If you wish to pay by checks or money orders please call us.
How do I pay by personal check or money order?
We accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check please call us for a order form. Be sure to enter the correct item codes & sizes. You may also order via telephone.
Do you charge sales tax?
There is no sales tax collected on order where we dont have a phyical location. We will one collect the appropriate sales tax within our home state. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order.
How much is shipping?
We provide shipping within the 48 US contiguous states. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
Canadian orders may be subject to border taxes and import fee's at the customers expense & responsibility.
How long will it take to receive my order?
Arrival time is generally 1 to 8 weeks. Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.
What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
What about international delivery?
We currently ship throughout the United States. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
What is the cancellation policy?
Orders may be canceled within 24 hours after placing the order or as long as they have not shipped out. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color, made-to-order or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Special orders can only be canceled within 24 hours of purchase and are nonrefundable. Please call us.
What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival.
What is your returns policy?
Customer satisfaction is our top priority, please visit our Return Policy
page to learn more.
Disclaimer of Liability: To the extent permitted by law, neither Ardin Furniture nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Ardin Furniture maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.